Selected Work
A closer look at how we work.
01
La Villa Saint Jean — Editorial Review
Cotonou, Benin
Over two days, two rooms and a chef who remembered a love for pepper: a first-hand stay review showing that the details that make a stay memorable have little to do with how much was spent on the property.
Read the review →Guest Experience Brief — Sample
An illustrative report showing how observations can be organised into findings and practical recommendations.
Illustrative sample—not a commissioned hotel audit.
Guest Experience Brief
Illustrative sample—not a commissioned hotel auditGuest-journey stages
- 01
Arrival & welcome
Observation recorded
- 02
Room & comfort
Strength noted
- 03
Dining
Strength noted
- 04
Guest communication
Opportunity identified
- 05
Departure
Observation recorded
Example finding
Guests whose first language differs from staff may experience occasional communication gaps at key moments.
Example recommendation · Priority 1
Prepare short bilingual guides for common requests — transport, dining preferences, check-out — so staff and guests can communicate with confidence.